Help & Support

FAQ

I just paid — why am I still asked to upgrade?

Hard-refresh the page (Cmd+Shift+R / Ctrl+Shift+R). If it persists, open Settings and confirm your plan is Pro, then retry the Dashboard or submit a “Pro not unlocked” ticket here.

Does my Lifetime or WeChat yearly access still work?

Yes. Lifetime Pro does not expire. A WeChat yearly card lasts until the date it already granted. New purchases are USD $6/month or $48/year on the pricing page.

How do I cancel or request a refund?

Settings → Manage billing opens the customer portal. See /refund for the refund policy — usually within 14 days of purchase.

Free vs Pro?

Free is a portable library: unlimited saves and 10 AI summaries & tags per month. Pro adds cited Ask, find-by-meaning, unlimited processing, and organizing how your saves connect.

I switched accounts on the website, but the extension still saves to the old account. Why?

The extension keeps its own login session and does not always follow a website account switch. Open the extension popup and check the “Signed in as …” email. Then sign out on linkwise.link, sign in with the account you want, open /extension and click Connect again. Confirm the popup shows the correct email before saving. If it still wrong, clear site cookies for linkwise.link (and www) or remove the extension’s data and reconnect.

I signed in with Google, but the extension won't save / still asks me to log in. Why?

Update to the latest store version from the Chrome Web Store or Edge Add-ons. Stay signed in on linkwise.link → open /extension → Connect → open the toolbar popup and confirm the email matches. If the page says Connected but the popup still asks you to log in, hard-refresh, Connect again, or clear cookies for linkwise.link (and www) and sign in once more.