Support
Check common answers for billing and Pro access first — then send feedback if you still need help.
FAQ
- I just paid — why am I still asked to upgrade?
- Hard-refresh the page (Cmd+Shift+R / Ctrl+Shift+R). If it persists, open Settings and confirm your plan is Pro, then retry the Dashboard or submit a “Pro not unlocked” ticket here.
- What’s the difference between WeChat yearly and USD subscription?
- The WeChat card is a one-time ¥98 payment for 12 months (no auto-renew). USD plans renew monthly or yearly and can include a trial. Both appear on the Chinese pricing page.
- How do I cancel or request a refund?
- Settings → Manage billing opens the customer portal. See /refund for the refund policy — usually within 14 days of purchase.
- Free vs Pro?
- Free includes up to about 100 bookmarks and AI summary on single saves. Pro unlocks unlimited saves, semantic search, batch AI, organize, and link health.
Send a question or suggestion
We’ll reply by email. Include your account email, when it happened, and any key error text.
Or email us directly: support@linkwise.link